Refund Policy

1. Overview

Integrora provides professional enterprise technology integration and consulting services. Due to the nature of our services — which involve dedicated personnel, technical infrastructure, and custom development work — our refund policy reflects the investment of time and resources committed to each engagement.

2. Technology Assessment ($5,000)

The Technology Assessment fee is non-refundable once the assessment process has commenced. If you cancel before the assessment kickoff meeting, we will provide a full refund within 5 business days.

3. Monthly Retainer Services

• Cancellation Notice: Monthly services require 30 days written notice for cancellation. You will be billed for the final 30-day notice period.
• Mid-Month Cancellation: No refunds are provided for partial months of service already commenced.
• Service Failure: If Integrora fails to meet agreed-upon SLAs for two consecutive months, you may request a prorated refund for the affected period.

4. Project-Based Engagements

• Milestone Payments: Payments made for completed milestones are non-refundable.
• Uncompleted Milestones: If Integrora is unable to complete a milestone due to factors within our control, we will refund the milestone payment or complete the work at no additional charge.
• Client-Initiated Cancellation: If a project is cancelled by the client after work has commenced, refunds are calculated based on work completed, minus a 15% administrative fee.

5. Enterprise Annual Agreements

Enterprise annual agreements have specific refund provisions outlined in individual contracts. Generally, annual fees are not refundable after the 30-day implementation commencement date. Early termination clauses are defined in the enterprise agreement.

6. Exceptional Circumstances

We review refund requests on a case-by-case basis for exceptional circumstances. If you believe you are entitled to a refund not covered by the above policies, please contact our client success team with a detailed explanation.

7. Refund Processing

Approved refunds are processed within 10 business days via the original payment method. Processing times may vary depending on your financial institution.

8. Contact

To request a refund or discuss your situation, please contact us at support@integrora.io with your company name, engagement details, and refund request.