Terms and Conditions

1. Agreement to Terms

By accessing or using Integrora's website at integrora.io or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

2. Services Description

Integrora provides enterprise technology integration, digital infrastructure consulting, workflow automation, and related technology services. The specific scope, deliverables, timelines, and pricing for each engagement are defined in individual Statement of Work (SOW) agreements or service proposals provided to clients.

3. Intellectual Property

All content on the Integrora website, including text, graphics, logos, and software, is the property of Integrora and protected by intellectual property laws. Custom work product developed specifically for clients as part of a paid engagement is owned by the client as specified in the applicable SOW, unless otherwise agreed in writing.

General frameworks, methodologies, tools, and reusable components developed by Integrora remain the intellectual property of Integrora.

4. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary information shared during the engagement. This includes business processes, technical architecture, data structures, and strategic plans. Integrora will not disclose client information to third parties without explicit written consent, except as required by law.

5. Payment Terms

• Payment terms are specified in individual service agreements
• Monthly retainer payments are due on the first of each month
• Project-based payments follow milestones defined in the SOW
• Late payments may incur interest at 1.5% per month
• All fees are non-refundable unless specified in the Refund Policy

6. Limitation of Liability

To the maximum extent permitted by applicable law, Integrora shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or inability to access our services. Our total liability for any claim shall not exceed the fees paid by you in the three months preceding the claim.

7. Service Level Agreements

Specific SLAs, including uptime guarantees and response times, are defined in individual client agreements. Standard service levels are as outlined in our pricing tiers. SLA credits, where applicable, are the sole remedy for service level breaches.

8. Termination

Either party may terminate the service agreement with 30 days written notice for monthly retainer engagements. Enterprise agreements may have specific termination clauses defined in the contract. Integrora reserves the right to suspend services immediately for non-payment or breach of these terms.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with applicable laws. Any disputes shall be resolved through binding arbitration before resorting to litigation.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified terms.

11. Contact

Questions about these terms? Contact us at support@integrora.io